Skip to main content
Click and Collect available on all orders

Salon Etiquette & Appointment Policy

We recommend that you arrive about 5-10 minutes early for your appointment to allow time to pick your polish, hang up your coat and relax.


At Pure Skin Therapy, we require 24 hours notice for cancellations or rescheduling individual appointments. For group bookings of 3 or more, we require 48 hours' notice. Please keep in mind that "no shows" or last-minute cancellations will result in a fee.

No Shows

Cancellations of appointments with less than 24 hours notice will incur a cancellation fee of 50% of the appointment cost. Cancellations or amendments with less than six hours notice will be charged in full for the complete service. Pure Skin Therapy reserves the right to use their discretion for each unavoidable client situation.

Appointment Reminders

If we have your mobile number on file, we will send you a text reminder about your upcoming appointment. This reminder will give you the option to confirm; however, even if you don't hit confirm, you are still booked in for your appointment. Pure Skin Therapy is not responsible should you forget your appointment, not receive a reminder text or mix up the date or time. Remember to update your cell phone number or address for our system should it change.

Late Arrivals

If you are running late, please give us a call. We will do our best to accommodate late arrivals; however, our appointments are booked in specific time increments. Late arrival will result in the services being customised to fit the remaining appointment time (a full-service fee will apply). If we haven't heard from you, we consider this a "No Show", and the total cost of your appointment will be charged.

Cell Phones & Children

We ask that all cell phones be put on silent and used to a minimum, as it could affect your experience and the tranquillity in the salon for others. At Pure Skin Therapy. Please check with us if you need to bring your child to your treatment.


At Pure Skin Therapy, we strive to provide exceptional local client care and would love to hear any feedback you may have. We welcome any critiques you may have, adding any areas of improvement you feel could be added. Please feel free to make this anonymous or add your name if you wish. Please note all of these will be held in the highest of confidence.

Address: Pure Skin Therapy, 249 Riverbank Road, Wanaka 9305


Phone: 03 443 5969 or 0274890086